❓ Frequently Asked Questions – Furry Friends Farm

Welcome to the FAQ section of Furry Friends Farm! We’ve compiled answers to the most commonly asked questions to help make your shopping experience easier.

⏱️ How long does it take to process my order?

We process all orders within 1–3 business days, excluding weekends and holidays. Once your order is shipped, you will receive an email with tracking details.

🚚 How long does shipping take?

For customers in the USA, delivery typically takes up to 7 days after shipment. For Europe, it may take up to 15 days. International delivery times may vary depending on location.

📦 Do you offer international shipping?

Yes! We ship internationally to many countries. Shipping costs and delivery estimates are calculated at checkout based on your destination.

🔁 Can I return or exchange my order?

Absolutely. If you’re not satisfied with your order, you may return or exchange it within 14 days of delivery. Items must be unused and in original condition. Please contact our support team for return instructions.

📬 How can I track my order?

After your order is shipped, you’ll receive an email with a tracking number. It may take up to 48 hours for tracking updates to become visible.

💳 What payment methods do you accept?

We accept all major credit cards, PayPal, and secure online payments. Your information is protected using encrypted technology.

🐾 Do your products suit all types of pets?

Our collection includes toys and supplies for dogs, cats, and other small pets. Be sure to read product descriptions to ensure they’re suitable for your pet’s size and age.

📞 How can I contact customer service?

We’re always happy to help! Contact us via the details below and we’ll get back to you as soon as possible.

📇 Contact Information

FURRY FRIENDS FARM, LLC
📍 4129 NW 166TH AVE, GAINESVILLE, FL 32653
📧 furry-friends-farm@hotmail.com
📞 +1 251-448-0110